Service is the bedrock of our trade. We know that service is what sets us apart from the rest of the insurance world. Here is what you can expect as our client…
We are available to you and your employees.
We understand the reason someone calls us: they want help. Our goal is to offer that help in a professional, friendly and effective manner. We are dedicated to you and your employees.
· ENROLLMENT ASSISTANCE
· Employee meetings for initial enrollment as well as Annual Open Enrollment
· Individual Online meetings with new hires and terminations to explain benefit programs and COBRA options
· Follow up on enrollments and terminations to insure accuracy, timeliness, and completion.
· CLAIMS PROBLEM SOLVING ASSISTANCE
· We’re here to investigate claims issues for you. With the proper authorization, we can work with the providers and carriers to resolve problems.
· We will keep you informed of our progress.
· We will examine your account periodically to make sure that it is still a ‘good fit’ for your needs and goals.
· We will provide a comprehensive study of the costs and benefits available for your company as needed.
· HUMAN RESOURCE SERVICES
· Our website contains many general HR and Benefit forms for your use.
· We have an HR Consultant available to help you.
· We offer an on line HR service that allows you to build your own data base and company records (Health Connect).
· COBRA SERVICES
· Full COBRA services provided. We provide an out-sourced COBRA Administration vendor to limit your liability.